Q. Who is Real PPE?
A. Real PPE is made up of a group of Doctors. The company was founded to provide our health care workers, business owners and every day regular people with the protection they need and to help stop the spread of COVID-19.
Q. Where is Real PPE located?
A. We have offices in both Los Angeles and Atlanta and sales reps across the globe.
Q. Are your products safe of contamination?
A. All packages are put under UV lights prior to shipping and handled with gloves.
Q. You don’t have a product I need. Can you get it?
A. Let us know what the item is and we will make our best effort to get it.
Q. When will my order ship?
A. Due to high volume, orders will ship within 24 to 48 hours of your order being placed.
Q. How long will my product take to arrive once its been shipped?
A. US takes 2 - 3 days via USPS Priority and 3 - 5 days via standard mail. International 2 - 3 days via UPS. You can use your tracking number to track the progress of your package. Please keep in mind that due to Covid-19, there may be delays out of our control.
Q. Can I expedite my order?
A. Yes. Contact us and let us know what you need as far as shipping.
Q. Can I cancel or change my order?
A. Yes, as long as it has not shipped.
Q. How do I return my order?
A. Due to Covid-19, we will only accept returns on orders that are defective or damaged for a replacement. In the event, we do not have a replacement, a refund will be issued.
Q. Does Real PPE have a warranty policy?
A. Yes. Any product received damaged or defective is eligible for a replacement.
Q. I received the wrong goods. What do I do?
A. Contact your sales rep and we will take care of it.
Q. What happens if my package gets lost in the mail?
A. A replacement package will be sent to you unless you selected standard mail.
Q. Do you ship international?
A. Yes we do via UPS. Orders may have a duty tax when your package is delivered. Please keep in mind that due to Covid-19, there may be delays in the shipment of your order.
Q. How do I contact your company if my question isn’t answered here?
A. Email us at email@example.com or call us at 833 REAL PPE (732-5773).